Refund policy

Return and Refund Policy

At Bejeweled by Sam, we take immense pride in our new quality standards. However, if you receive a product that does not meet your expectations due to a genuine manufacturing defect or transit damage, we are here to help.

1. 48-Hour Reporting Window

• All requests for returns or exchanges must be initiated within 48 hours of the delivery date as marked by our courier partner.

• Any requests made after this 48-hour window will strictly not be entertained.

2. The Mandatory Unboxing Video

• To ensure the legitimacy of a claim, we require a continuous unboxing video.

• The video must show the sealed outer courier bag from all sides before opening.

• The video must be uncut and clearly show the opening of the package and the inspection of the jewelry.

• Without a valid unboxing video, we cannot process any returns or exchanges for missing or damaged items.

 

3. Genuine Returns Only

• Returns are only accepted in cases of manufacturing defects or wrong items received.

• Since our jewelry is now forged from 316L stainless steel and is life-proof, we do not accept returns for "change of mind" or personal preference after the item has been worn.

• The item must be in its original, unused condition with all original packaging intact.

4. How to Initiate a Return

• Email us at bejeweledbysam22@gmail.com with the subject line: "Return Request - [Order Number]".

• Attach your unboxing video and high-resolution photos of the defect.

• Our team will review your request within 24–48 hours to determine if it qualifies as a genuine return.

5. Refunds and Exchanges

• Once your return is approved and received by us, we will perform a final quality check.

• Approved refunds will be processed back to your original payment method within 5–7 business days.

• In cases of damage, we typically offer a free replacement of the same item subject to stock availability.